Company Description:

cadwork is a global leader in 3D CAD/CAM software solutions for the wood construction industry.

For over 35 years, cadwork has been supporting companies of all sizes with a comprehensive and flexible solution, from planning to production, covering all sectors of construction.

cadwork operates worldwide with more than 30,000 installed licenses and 18 development, training, support, and sales centers.

Our branch serves the Canadian and U.S. markets.

Job description:

- Support our clients in onboarding, using, and optimizing their cadwork solutions by providing high-level technical support.
- Contribute to sales development across our various markets and support commercial initiatives.
- Train new users in both French and English, as needed.
- Help drive continuous improvements of the software and deliver demonstrations to prospective clients.
- Create and update marketing tools and materials to showcase our software.

Specific responsibilities:

- Provide technical support and assistance to existing clients, as part of the software purchase.
- Prepare proposals for the sale of software and complementary services.
- Participate in trade shows across North America to represent cadwork.
- Design exercises, videos, and training materials for company training sessions.
- Write technical documentation to support the development of new features.
- Document bugs, follow up on fixes, and collaborate with developers on testing and validation.
- Perform various customer service tasks, including updating our database.
- Develop new 2D and 3D libraries.

Position Requirements:

- College diploma and a solid foundation in computer-aided design (CAD).
- Excellent communication skills, strong organizational abilities, attention to detail, and autonomy.
- Ability to work both independently and as part of a team.
- Fluency in both French and English, spoken and written.
- Comfort with computer tools; experience in construction or 3D modeling is an asset.
- Basic knowledge of CAD/CAM software (AutoCAD, Revit, SketchUp) and proficiency in a Windows environment.
- Valid work permit

What we offer you:

- Start date: As soon as possible
- Employment type: Full-time
- Compensation: To be discussed
- Annual bonus: At the discretion of Management
- Vacation: 4 paid weeks in the first year (flexible)
- Holidays: 8 paid public holidays per year
- Sick leave: 2 days per year